Return/Exchange Policy

Please read out this policy carefully.

Replacement/Exchange Policy

Please read this policy carefully before making a purchase.

Important – Unboxing Video Required

To be eligible for any replacement claim, the customer must record a continuous unboxing video starting from the sealed package. The video must clearly show the package and its seals from all sides before opening.

The package must remain completely untampered at the beginning of the video. Any claim submitted without a valid unboxing video or with broken/opened seals before recording will not be considered.

Replacement Eligibility

We offer replacements only. We do not offer returns for change of mind, incorrect selection, or post-purchase preference.

A replacement request will only be considered under the following circumstances:

1. Damaged or Defective Product

If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of delivery.

To process your request, please provide:

  • A complete unboxing video

  • Clear images of the product (if required)

  • Your order details

2. Incorrect Product Received

If you receive a product different from what was ordered, kindly contact our support team within 24 hours of delivery along with the required proof.

Replacement Process

Step 1 – Report the Issue

Please contact our customer support via WhatsApp at 99993 22567 within 24 hours of delivery.

Share:

  • Order Number

  • Complete Unboxing Video

  • Brief description of the issue

Step 2 – Verification

Our team will review the submitted evidence and verify the claim.

If the claim is approved, we will initiate the replacement process.

Step 3 – Replacement Dispatch

Once approved, the replacement product will be dispatched within 2–7 working days, depending on your delivery location and product availability.

Refund Eligibility

Refunds are only applicable under the following circumstances:

Lost Shipment

If your shipment is confirmed lost in transit and remains undelivered beyond 15 working days from dispatch, we will initiate a replacement or refund after verification.

Product Unavailable

If a replacement cannot be arranged due to stock unavailability, an appropriate resolution, including a refund where applicable, will be provided.

Approved refunds are processed within 5–8 business days to the original payment method.

Conditions Not Covered

Replacement requests will not be accepted if:

  • The issue is reported after 24 hours of delivery

  • A valid unboxing video is not provided

  • The product has been used, damaged, altered, or mishandled after delivery

  • The damage is caused by improper use or accidental handling by the customer

  • The request is based on personal preference, sizing expectations, or change of mind

Post-Usage Liability

Once the product has been used, worn, or handled beyond inspection, Shynzo Luxe shall not be liable for any damages, wear, or issues arising thereafter.

Prepaid Orders

Once a prepaid order has been shipped, it cannot be cancelled.

If a shipment needs to be re-dispatched due to customer-related reasons (such as an incorrect address, refusal to accept delivery, or non-availability), a ₹149 re-shipping charge will apply.

Shipping Charges

Shipping charges are non-refundable and cannot be adjusted against future orders or replacement requests.

Contact Us

For any assistance regarding your order or replacement request, please contact us:

WhatsApp: 99993 22567

Thank you for choosing Shynzo Luxe. We appreciate your trust and are committed to resolving genuine concerns promptly and fairly.