Please read out this policy carefully.
For replacement, exchange or return, the customer must record an unboxing video starting from the sealed package, clearly showing the seal from both sides. The package must remain untampered before making a claim. The video will only be considered valid if the seals are intact at the beginning; otherwise, no claims will be entertained.
We offer return within first 7 days from the date of your purchase.
In case of any refunds approved, it will take 5-8 business days for the refund to be credited to your source account.
Return & Refund Eligibility
We offer returns or refunds strictly under the following conditions:
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Undelivered / Lost Shipment
If the product is lost in transit and remains undelivered beyond 15 working days from the date of dispatch, the customer will be eligible for a return or refund after verification.
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Damaged Product on Delivery
If the product is received in a damaged or defective condition, the customer must notify us within 24–48 hours of delivery along with clear images/videos of the product and packaging for verification.
1. Eligibility for Replacements
Time Frame: Any issues with your product must be reported within 24 hours of delivery.
Proof Requirement: An unboxing video is required as proof to process any replacement & Exchange request. This video must clearly show the product’s condition at the time of unboxing.
Time frame for replacement product: The exchange product will be delivered in 2-7 working days depending on the region.
2. Return Process
Reporting: Contact our customer service team via WhatsApp at 99993 22567 immediately upon noticing an issue. Provide necessary details along with the unboxing video. The customer must reach out to our support agents within 24-48 hours of working time afterwards the product delivery.
Quality Check: Upon receiving the returned product, we will conduct a quality check to verify the reported issue.
Action Taken: If the issue is confirmed, further steps will be communicated accordingly.
4. Exceptions
Products damaged due to misuse or improper handling by the customer are not eligible for any return.
Any request made after 24 working hours from delivery will not be considered.
5. Post-Usage Liability
Once a product has been used, we are not liable for any damage or issues that arise.
6. Prepaid Orders After Shipment
If a prepaid order has already been shipped, the amount will not be refunded.
A Rs.149 shipping charge will apply if the product needs to be reshipped.
7. Shipping Fees – Non-Refundable
Shipping fees are non-refundable and cannot be carried forward for any returns.
8. Charges for Returns
Thank you for shopping with Shynzo Luxe. Your satisfaction is our priority, and we are committed to resolving any concerns as swiftly as possible.
